Any personal information you provide to us including your name, address, telephone number and email address is considered private and confidential. We will not provide or sell this information to third parties for any reason. Ever.
No Spam: We are in full compliance with the federal CAN-SPAM act.
Newsletters: We only send newsletters to those who have signed up for them. You are able to discontinue newsletters at any time by checking the "unsubscribe" box on the newsletter.
Security: Any information you provide to us is processed through our secure server. All information received is immediately encrypted and firewall protected to prevent any unauthorized access. Providing you a safe buying experience is our highest priority.
Genesis Audio Limited stands behind the quality of everything we sell and want you to be satisfied with your purchase.
If you’re unsatisfied for any reason, return your merchandise by returning it directly to our store, or by contacting your salesperson to expedite it's return.
Merchandise must be purchased at Genesis Audio Limited to qualify for returns. Returns are accepted within 30 days of purchase. Returns must be returned with all original materials: remote control, accessories, box and packaging materials etc. There will be a fee charged for merchandise that is incomplete and missing essential components. Genesis Audio Limited does not refund items without a valid receipt. For fastest service, bring your receipt with you.
We are able to issue credits or checks typically within two business days of receipt.
If you're dissatisfied with the service you've received, contact us.