WHY BUY FROM US
There are many options for people today... Why buy from us?
For many reasons, and they all add up to earning your confidence and achieving your satisfaction.
Our team of consultants and technicians have decades of experience within the consumer electronics custom installation industry.
We subcontract - nothing.
We manage - everything.
We closely monitor every aspect of consultation, design, cabling, installation, and coordination.
Genesis Audio Limited only installs quality solutions with the brands we know, guided by decades of experience, by people you can trust.
TRUST EARNED FROM 17 YEARS OF DOING BUSINESS
We are a locally owned and operated company. We've been located in New Albany for seventeen years and we take pride in being good community members and taking excellent care of our customers by standing behind behind everything we sell. If you're not satisfied - let us know and together we'll find a solution that works for you. Unlike many retailers we don't charge return fees, that's just not how we do business. We want you to be satisfied with your purchase, and to accomplish that, we will make every effort before the sale is made and after.
Investing significant amount of money in a residential or commercial product or solution requires trust - that you will receive exactly what you purchased and if you're dissatisfied with an aspect of your purchase - that the retailer will take good care of you, now - and five years from now.
Earning and keeping that trust is a part of who we are.
Stability ~ We have been in business and located in Gahanna for 21 years.
Reputation ~ Genesis Audio Limited is a member of the BBB, BIA, CEDIA and the New Albany Chamber of Commerce.
Communication ~ While we are very technically knowledgeable, we'll answer your questions in words you'll be comfortable with.
Selection ~ We feature the top brand names that are recognized around the world as being the best in their class.
Reliability ~ We only offer brands, products and solutions that we know will provide decades of long term reliability.
Showroom ~ We offer seven different showrooms with top flight components for you to evaluate in a comfortable atmosphere.
Personnel ~ Our staff is highly trained and certified. We are CEDIA certified and have received many industry awards for excellence.
Experience ~ Our staff has over a century of experience. We have an extensive knowledge of the industry and can make solid recommendations.
Installation ~ Our installations are of the highest quality and we never sub-contract it out. Our installers are long-term employees who are licensed and bonded. We are always in control of who is in your home as they have been in our home for many, many years.
Proposals ~ We offer no cost - no obligation design and specification proposals.
Pricing ~ We are competitive with established competitors. Price is one facet of the sale, with quality of product, specification, installation and long term support to be considered as well.
Guarantee ~ We give all our installations a total end-to-end one-year warranty.
Satisfaction ~ We stand behind everything we sell, install and will support that sale, now and five years from now, to achieve the most important specification: your satisfaction.
John Senters, President, Genesis Audio Limited